Refund policy

Crystal Escape does not accept returns or refunds for change-of-mind purchases, including selecting the wrong size, colour, or product.

If an item arrives faulty, damaged, incorrect, unsafe, or significantly different from its description, contact us at info@crystalescape.com within 7 days of delivery. Include your order number, a description of the issue, and photographs where relevant. We will assess the issue and provide any remedy required by applicable consumer law, which may include a replacement or refund.

Please contact us before sending anything back. We do not accept unauthorised returns.

This policy does not limit or exclude any consumer rights or remedies that cannot legally be excluded.

Customer service: info@crystalescape.com. Hours: Monday to Friday, 9:00 AM to 9:00 PM AEST. We aim to respond within 48 hours on business days.