Shipping policy

Crystal Escape products are made and fulfilled by third-party fulfilment partners, including Printful and Printify. Orders may be produced and shipped from different locations depending on the product and delivery destination.

Shipping costs and available delivery methods are calculated and displayed at checkout before payment. Production and delivery times may vary by product, destination, and fulfilment partner. Customers should review the estimated delivery information shown at checkout before placing an order.

After an order ships, tracking information will be provided when available. Delays may occur because of production, carrier, weather, customs, or other events outside our control. Customers are responsible for entering a complete and accurate delivery address and for any customs charges or import duties that apply to their destination.

If an order arrives damaged, incorrect, or does not arrive within the estimated timeframe, please contact info@crystalescape.com with your order number. Customer service hours are Monday to Friday, 9:00 AM to 9:00 PM AEST, and we aim to respond within 48 hours on business days.

This policy does not limit any rights or remedies that cannot legally be excluded.